These terms and conditions (the "Terms and Conditions") govern the use of (the "Site"). This Site is owned and operated by Julien Terraz. This Site is an ecommerce by using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Julien Terraz and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Pen plotter art pieces.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Plot quality
All the pieces sold are plotted on a pen plotter, this process leads to little glitch or lack of ink on some parts. All the shipped parts are the ones I considered ok and that fit my own quality expectation.
The final piece you will receive is unique because of the little default it may have. 

Quality & Color perception
- The picture of the piece may not be accurate due to the fact that some colors are not translated very well, and colors also depend on your computer screen and the camera used. 
- It is plotted on a homemade machine using a mix of manual and digital process and therefore might have slight defects in printing, such as inconsistencies in the density of the ink or slight distortions or scratch of the paper. The beauty of the process is that it leads to slight defects that make each pieces unique, and each one shipped are considered as perfect as possible by myself.

We accept the following payment methods on our Site:

  • Credit Card;
  • PayPal; and
  • Stripe.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
The piece is shipped rolled in a strong cardboard tube. This is the safest way to ensure a safe delivery, once received the piece should be framed.

Customs fees may apply depending on your location, cost displayed account only for the piece, and shipping costs only.  VAT/Duties/Fees are handled through your local customs department.  All questions and payments should be directed to your local authority as we are not notified or involved with those transactions

When you purchase a piece on the website the delay may be vary as below : 

Packaging and post office drop delay
- 3 to 5 days to ship the piece

Shipping delay
- France: 1/2 days 
- European Union (+UK) :  6/12 days 
- Europe (non EU) :  6/12 days 
- Other country:  12 days 

Total delay 
Packaging delay + Shipping delay 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

Border taxes

If you purchase goods from us for delivery to a destination outside EU (European Union)  your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds for Goods Refund requests must be made within 14 days after receipt of your goods.

We accept a partial refund, but the shipping cost will not be refunded depending on the reason of the request.
Requests for goods sold on our Site for any of the following reasons:

  • Good is broken;
  • Good does not match the description;
  • Good is the wrong size;

Returns can be made by mail. To return a good by mail, follow the following procedure: Please reuse the initial package.

Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Julien Terraz and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless Julien Terraz and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of France

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:(336) 209-2257 [email protected] 84 rue metz 94170 Le Perreux sur Marne France

You can also contact us through the feedback form available on our Site.